PLEASE NOTE RECEPTION ARE NOT AUTHORISED TO TAKE MEDICATION REQUESTS, MEDICATION QUERIES OR LETTERS FROM A CLINIC/CONSULTANT ETC
WHAT IS THE PROCESS TIME FOR PRESCRIPTION REQUESTS or QUERIES?
Prescription requests or queries take 3 FULL working days to be processed, signed, and sent to your nominated pharmacy.
PLEASE ALLOW AN EXTRA 24-48 HOURS FOR BANK HOLIDAYS
| REQUEST / QUERY SUBMITTED | PROCESSED BY |
| MONDAY MORNING MONDAY AFTERNOON | THURSDAY MORNING THURSDAY AFTERNOON |
| TUESDAY MORNING TUESDAY AFTERNOON | FRIDAY MORNING FRIDAY AFTERNOON |
| WEDNESDAY MORNING WEDNESDAY AFTERNOON | MONDAY MORNING MONDAY AFTERNOON |
| THURSDAY MORNING THURSDAY AFTERNOON | TUESDAY MORNING TUESDAY AFTERNOON |
| FRIDAY MORNING FRIDAY AFTERNOON | WEDNESDAY MORNING WEDNESDAY AFTERNOON |
| SATURDAY MORNING SATURDAY AFTERNOON | THURSDAY MORNING THURSDAY MORNING |
| SUNDAY MORNING SUNDAY AFTERNOON | THURSDAY MORNING THURSDAY MORNING |
You will need to contact your nominated pharmacy for their collection/process time.
I DO NOT HAVE ONLINE ACCESS TO REQUEST MEDICATION, HOW DO I ORDER?
You can sign up for online access (preferred option) https://www.sheffordhealthcentre.nhs.uk/patient-info/register-for-online-services
or
submit a request via accurx https://florey.accurx.com/p/E81033
or
Use your repeat prescription slip to request or complete the request form in the surgery waiting room and post in the black box (on the wall by reception) or when the surgery is closed, in the white box outside the main doors.
I USUALLY REQUEST MY PRESCRIPTION THROUGH A PHARMACY THAT DELIVERS; HOW DO I NOW REQUEST THIS?
You will need to request the medication yourself as we will no longer be accepting requests from third parties.
You can sign up for online access (preferred option) https://www.sheffordhealthcentre.nhs.uk/patient-info/register-for-online-services
or
submit a request via accurx https://florey.accurx.com/p/E81033
or
Use your repeat prescription slip to request or complete the request form in the surgery waiting room and post in the black box (on the wall by reception) or when the surgery is closed, in the white box outside the main doors.
Your prescription will still be sent to the nominated pharmacy on your records, and if arrangements have been made with the pharmacy, the medication will be delivered.
I AM HOUSEBOUND AND HAVE NO INTERNET ACCESS, HOW DO I REQUEST?
If you are housebound and have no arrangement for ordering prescriptions with your nominated pharmacy, please contact the surgery Medicine Management Team and they will advise you how to request.
THE MEDICATION I NEED TO REQUEST IS NOT ON REPEAT, WHAT DO I DO?
You may need a consultation with a clinician for more medication. Please submit an accurx via our website to request your medication https://florey.accurx.com/p/E81033
An appointment will be sent to you, if required.
I HAVE RUN OUT OF MY MEDICATION; HOW CAN I GET AN URGENT PRESCRIPTION?
You will need to contact 111 to request an emergency prescription. This can be requested via telephone call or online https://111.nhs.uk/emergency-prescription
Medication requests take 3 FULL working days for processing at the surgery, you can mark your request as URGENT but cannot guarantee it will be done before the 3-day processing.
I AM GOING AWAY ON HOLIDAY; HOW CAN I REQUEST EARLY?
If you are signed up to SystmOne online/NHS app you can make a custom request by ticking the custom request box or visit our website and submit an accurx https://florey.accurx.com/p/E81033
and state clearly that you are going on holiday. If neither of these options are possible, please complete the Request form in the surgery waiting room and put in the prescription box.
I HAVE BEEN ASKED TO CONTINUE OR CHANGE MEDICATION BY HOSPITAL/CLINIC; HOW DO I GET THEM ADDED TO REPEAT?
The hospital/clinic will send a letter to the GP and will state if they require the medication to be continued. The letter will state the medication, dose, strength and form. It can take, on average, 3-4 weeks for the letter to be received. However, if you need the medication before this time, and have a copy of the letter, send this to us by submitting an accurx https://florey.accurx.com/p/E81033 and attaching a copy, alternatively please obtain the letter yourself from the hospital/clinic and submit to us as above.
DO NOT BRING YOUR LETTER TO RECEPTION AS THEY ARE UNABLE TO TAKE THIS FROM YOU.
I HAVE BEEN TOLD MY MEDICATION IS OUT OF STOCK BY MY PHARMACY, WHAT DO I DO?
You can ask the Pharmacy to issue you the token and can take this to try and obtain your medication elsewhere from another Pharmacy.
If you are unable to obtain elsewhere, you will need to ask the Pharmacy what alternative medication they have in stock.
You can then request by SystmOne Online/NHS app, submit an accurx https://florey.accurx.com/p/E81033 or complete a request form (in the surgery waiting room). Please clearly state your original medication and what alternative is required and if you obtained any of the original medication at all.
I HAVE LOST MY REPEAT SLIP, HOW WILL I REQUEST?
You can sign up for online access (preferred option) https://www.sheffordhealthcentre.nhs.uk/patient-info/register-for-online-services
or
submit a request via accurx https://florey.accurx.com/p/E81033
or
Complete the request form in the surgery waiting room and post in the black box (on the wall by reception) or when the surgery is closed, in the white box outside the main doors.
THE PHARMACY CANNOT FIND MY PRESCRIPTION, WHAT DO I DO?
Ask the Pharmacy to run the tracker to double check it is not there.
If they are still unable to locate the prescription and you have requested the medication, please submit an accurx to the surgery https://florey.accurx.com/p/E81033 we will check our records and send the relevant barcode needed which you can give to your Pharmacy to process the prescription.
HAS MY PRESCRIPTION BEEN ISSUED AS I HAVE NOT HEARD BACK?
Unfortunately, we do not have the capacity to advise when every prescription has been processed and issued, we advise allowing 3 FULL working days for the prescription to be processed may take an extra 24-48 hours around bank holidays, then checking with your nominated pharmacy, on occasions pharmacies may have to search using your date of birth or NHS number. You can ask them to run the tracker to double check if you think it should be there.
If it is not there, and you have requested the medication, then please submit an accurx to the surgery advising us of this; https://florey.accurx.com/p/E81033 we will check our records and send the relevant barcode needed which you can give to your Pharmacy to process the prescription.
I HAVE GONE ON HOLIDAY AND FORGOT TO TAKE MY MEDICATION WITH ME, WHAT CAN I DO?
If you are on holiday in England, you can use the following options:
Make a request by SystmOne Online/NHS app
or
submit a request via accurx https://florey.accurx.com/p/E81033
Clearly state that you have gone on holiday and forgot to take your medication with you.
We should then be able to process and send the prescription to a pharmacy close to where you are. We would require the Pharmacy name, Full Address including Postcode and ODS code that is relevant to that Pharmacy to be able to send the prescription to them.
Please note that this request can take up to 3 FULL working days to action.
Use the 111 Online Emergency Prescriptions Service: If you usually get your medication with a repeat prescription, you can use this service. They’ll ask you some questions, including your location and when you’re due to take your medication, so they can suggest the best way to get it. They may refer you to a pharmacy to obtain your medication.
Visit a Pharmacy: Pharmacies can provide certain emergency medicines to patients even if they do not have a prescription. You may have to pay for this service.
If you are outside of England, you will need to source medication where you are, this includes Scotland/Wales and Northern Ireland, if you are abroad, you may be charged a fee for the medication. It could be worth discussing this with your holiday representative or local pharmacy.
I HAVE LOST MY MEDICATION, WHAT SHOULD I DO?
You can make a custom request via SystmOne Online/NHS app
or
submit a request via accurx https://florey.accurx.com/p/E81033
or
Use your repeat prescription slip to request or complete the request form in the surgery waiting room and post in the black box (on the wall by reception) or when the surgery is closed, in the white box outside the main doors.
Please clearly state that you have lost your medication.
It is not guaranteed a replacement will be issued as would be at GP’s discretion. We will advise you accordingly if this is the case.
I HAVE FORGOTTEN MY PASSWORD/LOG IN DETAILS
Please contact the admin department by submitting an accurx and state your problem.
MY PRESCRIPTION IS NOT LETTING ME REQUEST MEDICATION AS MY ISSUES HAVE RUN OUT; WHAT DO I DO?
Submit a custom request. The surgery will contact you if you require a medication review appointment. Please do not stop taking you medication.
You can sign up for online access (preferred option) https://www.sheffordhealthcentre.nhs.uk/patient-info/register-for-online-services
or
submit a request via accurx https://florey.accurx.com/p/E81033
or
Use your repeat prescription slip to request or complete the request form in the surgery waiting room and post in the black box (on the wall by reception) or when the surgery is closed, in the white box outside the main doors.
THE SYSTEM IS ADVISING ME THAT I NEED A MEDICATION REVIEW
Please submit your medication request to the surgery as normal or as a custom request.
The surgery will contact you either by telephone, SMS, Accurx message or email if you need a medication review. The message will advise if you need to arrange an appointment, or requesting you to submit information to the practice (this may be Home bp readings, height, weight etc)
You may receive notification with an appointment already booked for you. If you are unable to make the appointment, then please contact the reception team on 01462 810034.