Appointments

To cancel your appointment:

• use your NHS account (on the NHS website or in the NHS app)
• use your Systmonline account (on the Systmonline website)
• reply CANCEL to your appointment reminder text message
• phone us on 01462 810034, Monday to Friday, when we are open
• visit the surgery and speak with a receptionist, Monday to Friday, when we are open
• email the practice on: bedccg.cancel.sheffordhealthcentre@nhs.net

Appointments with a GP or Practice Nurse are now available in the evenings and weekends for patients registered at this practice, these are called ‘Enhanced Access’ appointments. We are working with other practices in Bedfordshire to provide these additional appointments to increase access to healthcare at times that are convenient to patients.

When you call to make an appointment we may offer you an ‘Enhanced Access’ appointment, this appointment could be held at another practice and with a GP or Practice Nurse from another practice. Our reception team will confirm all of the details at the time of booking and if you are registered to receive text message alerts, you will receive a text message to confirm the date, time and location of your appointment.

At the current time, Enhanced Access appointments are not available to book online.

There has been no change to normal surgery appointments which are available as usual. If you would prefer to speak to a GP or Practice Nurse from this practice, please book an appointment during normal opening hours.

If you need medical help now, use NHS 111 online or call 111.NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.

Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.

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Please tell us:

• If there’s a specific doctor, nurse or other health professional you would prefer to respond.
• If you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email.
• If you need an interpreter.
• If you have any other access or communication needs.
• If you would like a chaperone

If you are housebound and need an appointment, we will do a home visit. We will phone you first to understand what you need. To request a home visit, it’s helpful if you phone the practice before 10am on 01462 810034. You can also fill in an online form.

You can now pop down to their local pharmacy for help with seven minor conditions which would previously have required a GP appointment.

The service enables pharmacists to offer advice to patients and supply NHS medicines (including antibiotics), where clinically appropriate, for:

1. Sinusitis – for children and adults aged 12 years and over;

2. Sore throat – for children and adults aged 5 years and over;

3. Earache (Acute otitis media) – for children aged 1 to 17 years;

4. Infected insect bite – for children and adults aged 1 year and over;

5. Impetigo – for children and adults aged 1 year and over;

6. Shingles – for adults aged 18 years and over; and

7. Uncomplicated urinary tract infections in women aged 16 to 64 years.

It is hoped that the service will be expanded to include more conditions.