Online Services enables patients to; View and cancel appointments, Request repeat prescriptions, View their vaccination history, Allergies and intolerances and now view some or all of the GP medical Record.

Please Sign Up for NHS App Instead of SystmOnline

We would like to inform you that we are now encouraging all patients to sign up for the NHS App instead of SystmOnline, which provides a more convenient and secure way to manage your healthcare online.

With the NHS App, you can:

✅ Order repeat prescriptions
✅ View your medical records
✅ Access your COVID-19 vaccination status
✅ Get health advice and more

How to Sign Up:

1. Download the NHS App from wherever you normally get your apps from.
2. Follow the on-screen instructions to verify your identity.
3. Once registered, you can start using the app immediately.

If you need any help setting up the app or have any questions, please visit NHS App Help

To apply for online services please use the forms below:

Application for Proxy Online Access

Online Access Information Leaflet

It will be your responsibility to keep your login details and password safe and secure.  If you know or suspect that your record has been accessed by someone that you have not agreed should see it, then you should change your password immediately.

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Proxy Access to GP Records (Access for parents or carers)

Patients may find it helpful if someone else, usually a trusted family member, close friend, carer or care home, has access to their GP online account   This is proxy access.  In certain circumstances, particularly when patients lack capacity or have complex multimorbidity, it can be very helpful for a proxy to have access to their record to keep up-to-date and collaborate in their healthcare.

 Proxy Access for children and young people.  Before a child develops the capacity to make informed choices about their healthcare or GP Online Services, or to be able to keep their online account secure, the usual position would be for someone with parental responsibility for the child to control access to GP Online Services and to have proxy access where it is in the child’s best interests.

Your GP record

Applying for Online Access requires additional considerations as outlined below.  You will be asked that you have read and understood this  BEFORE consent and applying to access your records online.  The Practice will also need to verify your identity.

Forgotten History:

There may be something that you have forgotten above in your record that you might find upsetting –  Please note factual data cannot be removed from your record.

Abnormal Results or Bad News:

If your GP has given you access to test results of letters, you may see something that you find upsetting to you.  This may occur before you have spoken to your Doctor or while the surgery is closed and you cannot contact them.

Choosing to Share your Information with Someone:

It is up to you whether or not you share your information with others – perhaps family members or carers.  It is your choice, but also your responsibility to keep the information safe and secure.

Misunderstood Information:

Your Medical records is designed to be used by clinical professionals to ensure that you receive the best possible care.  Some of the information within your medical record may be highly technical, written by specialists and not easily understood.  If you require further clarification, please contact the surgery for a clearer explanation.

Information About Someone Else:

If you spot something in the record that is NOT about you or notice any other errors, please log out of the system immediately and contact the Practice as soon as possible.

Please contact the practice on 01462 818620

or

email:  admin.sheffordgp@nhs.net

Requesting Access to Full Medical Record.

From November 2022, we are contractually obliged to offer full medical record access.  This access can be requested by the patient.  The practice will need to review the medical record before providing access and if appropriate redact any sensitive or third-party information as necessary.  This will need to be passed to a senior clinician to review and may take a little longer to authorise.