Over the past few months the practice have had lots of discussion on how we are able to make the triage of the patients requests better. We initially went down the route of using Accurx to collate all of the patient requests. These were appropriately seen by clinical and non clinical team members depending on the type of request.
We have looked at several options and have made inroads to having Rapid Health as part of the triage process. This will allow you to self-book medical appointments, and make administrative requests, at your convenience.
The new system will be available in February Date to be confirmed . The link to Smart Triage will be accessible through our website. It will be similar to the process you are currently doing.
No registration or setting of passwords is required to access Smart Triage.
To be able to book your own appointments you must have a valid email address on your patient record. Therefore, we ask you to check and update your email address.
You can do this using the NHS App or using the change of personal details webform on our website.
The following link (video) will give an small insight into Rapid Health.
